Refund Policy

1. Subscription cancellations

LTAI is offered as a monthly subscription. You may cancel your subscription at any time directly from within the app. Cancellation takes effect at the end of your current billing period, and you will retain access to all paid features until that time. We do not charge any cancellation fee.

2. Free plan

The Free plan is provided at no cost. No refund or payment is involved.

3. Refunds for paid subscriptions

Because we offer a free plan that lets you try LTAI before purchasing, paid subscriptions are non-refundable. You can cancel at any time from inside the app, and you'll keep full access to your plan's features until the end of the billing period you've already paid for — we simply don't offer prorated refunds for unused time.

We will still consider refund requests on a case-by-case basis for:

• Duplicate or accidental charges
• Unauthorized payments on your account
• Billing errors on our side

If you are located in the European Union or United Kingdom, you may be entitled to a statutory refund within 14 days of purchase under applicable consumer protection law. This right applies regardless of the policy above — contact us and we'll honor it.

4. How to request a refund

To request a refund, email support@useltai.com with:

• The email address associated with your LTAI account
• The approximate date of the payment
• A brief description of the issue

We aim to respond to all refund requests within 5 business days. Approved refunds will be processed via the original payment method through our payment provider, Paddle, and typically appear within 5–10 business days depending on your bank.

5. Chargebacks

If you experience an issue with a charge, please contact us at support@useltai.com before filing a chargeback with your bank. We are happy to resolve most billing concerns directly and quickly. Unjustified chargebacks may result in account suspension.

6. Account deletion and data

Cancelling a subscription does not delete your account. Your account remains active on the Free plan until you choose to delete it. To permanently delete your account and data, use the "Delete account" option inside the LTAI app, or contact support@useltai.com.

7. Contact

For any questions about refunds, contact support@useltai.com.